Terms of Service

Last updated: October 28, 2025

Welcome to Save&Serve! These terms govern your use of our platform connecting consumers with retailers to reduce food waste.

1. Acceptance of Terms

By creating an account and using Save&Serve, you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use our service.

You must be at least 18 years old to use Save&Serve. By registering, you confirm you meet this requirement.

2. Platform Description

Save&Serve is a marketplace platform that connects:

  • Consumers: People looking to purchase surplus food at discounted prices
  • Retailers: Food businesses (bakeries, cafés, grocers) listing surplus items

We facilitate transactions but are not a party to the sale. The contract is between consumer and retailer.

3. User Accounts

Account Security: You're responsible for maintaining the confidentiality of your account credentials.

Accurate Information: Provide truthful, accurate, and complete information.

One Account: Create only one account per person or business.

Account Suspension: We may suspend accounts that violate these terms.

4. For Consumers

Ordering & Payment

  • Orders are binding once payment is confirmed
  • Prices shown include all fees; no hidden charges
  • Payment processed securely via Stripe or PayPal
  • You'll receive a pickup code after successful payment

Pickup & Cancellation

  • Pick up items during the specified pickup window
  • Bring your pickup code (digital or written down)
  • Cancellations: Contact retailer directly within 1 hour of order
  • No-shows may result in account warnings or suspension

Food Safety

  • Items are surplus but safe to consume
  • Check allergen information before ordering
  • Inspect items during pickup; report issues immediately
  • Consume promptly or refrigerate/freeze as appropriate
5. For Retailers

Listing Requirements

  • Only list items that are safe for consumption
  • Provide accurate descriptions, allergen info, and photos
  • Set realistic pickup windows and honor them
  • Update quantities promptly when items sell out

Fulfillment

  • Have ordered items ready during pickup window
  • Verify pickup codes before handing over items
  • Provide items as described in the listing
  • Handle customer interactions professionally

Fees & Payouts

  • Platform fee: 15% of item price per transaction
  • You receive 85% of the listing price
  • Payouts processed weekly via bank transfer
  • You're responsible for applicable taxes

Compliance

  • Hold valid food handling licenses
  • Comply with local food safety regulations
  • Maintain proper insurance coverage
  • Pay applicable business taxes
6. Prohibited Activities
  • Listing expired or unsafe food items
  • Providing false or misleading information
  • Harassment or abusive behavior toward users
  • Attempting to bypass platform fees
  • Creating fake reviews or ratings
  • Scraping data or reverse-engineering the platform
  • Using the service for illegal purposes
  • Sharing your account with others
7. Liability & Disclaimers

Platform Role: Save&Serve is a marketplace platform. We don't sell food items directly. The contract is between consumer and retailer.

Food Safety: Retailers are solely responsible for food safety. We don't inspect items or guarantee quality.

Disputes: Resolve disputes directly with the other party. We may assist but aren't obligated to.

Service Availability: We strive for 24/7 availability but don't guarantee uninterrupted service.

Limitation: To the maximum extent permitted by law, our liability is limited to the fees paid in the transaction in question.

8. Reviews & Content

Your Content: You retain ownership of reviews and content you post.

License: By posting, you grant us a worldwide license to display your content on the platform.

Guidelines: Reviews must be honest, relevant, and respectful. No profanity or discrimination.

Removal: We may remove content that violates these terms.

9. Refunds & Disputes

Refund Policy: Refunds handled case-by-case. Valid reasons include:

  • Item significantly different from description
  • Food safety concerns (spoiled items)
  • Retailer didn't honor pickup window

No Refunds: Changed mind, wrong item selection, or no-shows.

Process: Contact support@saveserve.app within 24 hours with evidence (photos, pickup code).

10. Account Termination

By You: Delete your account anytime from Settings. Data deleted per our Privacy Policy.

By Us: We may suspend or terminate accounts that:

  • Violate these Terms of Service
  • Engage in fraudulent activity
  • Have multiple no-shows (consumers)
  • Repeatedly fail to fulfill orders (retailers)

Effect: Pending orders fulfilled; remaining balance paid out within 30 days.

11. Changes to Terms

We may update these terms occasionally. We'll notify you of material changes via email or app notification. Continued use after changes constitutes acceptance.

12. Governing Law

These terms are governed by Germany law. Disputes will be resolved in Berlin courts. EU consumers retain rights under their local consumer protection laws.

13. Contact Us

Questions about these terms? Contact us:

Email: legal@saveserve.app

Support: support@saveserve.app

Address: Save&Serve GmbH, Hauptstraße 123, 10115 Berlin, Germany

By using Save&Serve, you acknowledge:

  • You've read and understood these Terms of Service
  • You've read our Privacy Policy
  • You agree to be bound by these terms